Refund policy

Returning An Item
We hope you are happy with your purchase, but if for any reason you would like to change it with something else, we do offer a 7 day refund and exchange policy. This means you have 7 days after receiving your item(s) to get an exchange, credit note or refund on your items. We do not offer collection of items, please ensure you return them to our main store to process your return. 

To be eligible for the return, your item(s) must be in the same condition that you received it, no marks, must be with original tags if it had any and must be returned with the original packaging. You’ll also need the receipt or proof of purchase (this can be the physical receipt or email confirmation of your order). 

Please note that returned items will need to be sent to our store:

Heart Cottage Lane
Ground Floor
Block C
Diamond Business Center 1
Arjan
Dubai
UAE

Once we receive the item(s) back in our store and if after inspection the item(s) is approved for return, you can then proceed with a refund, exchange or credit note which will happen in store at the same time as your return. If you would like to refund your order, the amount will be returned to the original mode of payment and can take 5-7 working days to show back in your account. 

Please note, any orders made outside of the UAE are NOT eligible for any kind of return. This means your sale is final. 

For any more information on our return policy, you can always contact us at info@heartcottagelane.com. 

 

Damages and issues
Please inspect your order upon delivery. The driver will have a waiver that you will need to sign upon delivery to ensure that you have received the item in good condition. If you find that the item is defective or damaged or that you have received the wrong item, please contact us immediately so that we can evaluate the issue and make it right. Email us on info@heartcottagelane.com or call us on +971523262071.